Welcome to the ASK ECOM LLC Help Center! Below are some of our most frequently asked questions. If you don’t find what you’re looking for, feel free to reach out—we’re here to help!
🛍️ Orders & Payments
Q: What payment methods do you accept?
A: We accept all major credit/debit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment options offered at checkout.
Q: Can I cancel or change my order?
A: If your order hasn’t been processed yet, we’ll do our best to make changes. Please contact us as soon as possible at support@askecomllc.com.
📦 Shipping
Q: Where do you ship?
A: We currently ship to all 50 U.S. states. We do not offer international shipping at this time.
Q: How long does shipping take?
A: Standard shipping takes 3–5 business days. Expedited and priority options are available at checkout.
Q: How do I track my order?
A: Once your order ships, you’ll receive a confirmation email with a tracking link. You can also track your order from your account, if applicable.
🔄 Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of delivery for unused, unopened items. To start a return, email support@askecomllc.com with your order number and reason for return.
Q: Can I exchange an item?
A: Yes! If your item is in new condition, you can request an exchange within 30 days. We’ll guide you through the process.
🧸 Product Information
Q: Are your toys safe for children?
A: Absolutely. All of our products meet or exceed U.S. safety standards (ASTM, CPSIA). We only carry toys that are age-appropriate, non-toxic, and rigorously tested for safety.
Q: What age groups are your toys for?
A: Our toys are designed for a wide range of ages, from toddlers to pre-teens. Each product page includes a recommended age range to help guide your purchase.