Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
- In the same condition as when you received it
- Unworn or unused
- With tags
- In its original packaging
- Accompanied by the receipt or proof of purchase
How to Start a Return
To initiate a return, contact us at founder@askecomllc.com.
Returns must be sent to the following address:
[6914 15th Ave, Brooklyn, NY 11228]
If your return is accepted, we will provide:
- A prepaid return shipping label
- Instructions on how and where to send your package
Important: Items sent back without first requesting a return will not be accepted.
For any questions, reach out to us at founder@askecomllc.com.
Damages and Issues
Please inspect your order upon delivery. Contact us immediately at founder@askecomllc.com if:
- The item is defective or damaged
- You received the wrong item
We will evaluate the issue and take appropriate action.
Exceptions / Non-Returnable Items
The following items cannot be returned:
- Perishable goods (e.g., food, flowers, plants)
- Custom products (e.g., personalized items or special orders)
- Personal care goods (e.g., beauty products)
- Hazardous materials, flammable liquids, or gases
- Sale items and gift cards
If you’re unsure about your item’s eligibility, contact us before starting a return.